Our people are our greatest asset. Our primary focus is on the acquisition, management and development of the best people in the drug development industry so that they can continue to drive the success of the business and meet the individual needs of our customers, for both businesses and candidates.
The DOCS leadership is comprised of key influencers and industry experts, bringing years of experience to the company.
President of ICON Functional Services
Barry Balfe is President of ICON Functional Services (IFS). Mr. Balfe has been with ICON for over fifteen years and has held a number of senior roles, predominantly within the DOCS organisation, where he has successfully grown this business and has developed and led a number of new strategic partnerships. Mr. Balfe was previously EVP, Global Business Development. As part of the DOCS team, Mr. Balfe served as Senior Vice-President, Global Program Management where he oversaw operational design, planning & delivery within DOCS' resourcing & FSP businesses. He initially joined ICON’s Business Development team in 2003, before taking on the leadership of DOCS' US Business in early 2007 and subsequently overseeing DOCS' European Operations. Mr. Balfe holds a Bachelor of Science degree in chemistry, having studied at Dublin City University and Ecole Nationale Supérieure de Chimie de Toulouse. He subsequently studied pharmacoepidemiology and pharmacovigilance at London School of Hygiene and Tropical Medicine, the University of London.
VP of Operations APAC
As Vice President of Operations Asia Pacific, Paula oversees DOCS expansion in this region. Since 2011 she has been responsible for the set up and management of a team of professionals to provide clinical and medical resourcing solutions to industry clients within Japan and APAC.
Based in Australia, Paula has over 18 years of industry experience, working across pharmaceutical, CRO, biotechnology and medical device companies in the UK and Asia Pacific. She also has more than a decade of resourcing and staffing experience. Prior to her current position Paula served as Vice President, Operations Japan & Asia Pacific for i3.
Finance Business Partner
James Houlihan is responsible for financial and commercial aspects of the DOCS business. He joined the Executive Team in 2014 with a view to continuing the global expansion plans.
James has over 10 years within the CRO sector. Prior to joining DOCS, James held Finance Roles within Clinical Research Services, Laboratory Services and Data Management.
Prior to joining ICON in 2005 James held Finance positions within the retail and construction sectors.
James graduated with a Bachelors Degree in Business Administration from Liverpool John Moores University. He completed his articles with Grant Thornton and is a Fellow of the Institute of Chartered Accountants in Ireland.
Vice President of Commercial Services
Mark Cooper is Vice President of Commercial Services for DOCS and globally responsible for the business development team engaging clients and developing value-driven solutions to facilitate clinical development outcomes. Mark has almost 20 years' experience in the CRO industry both in operations and commercial roles including 10 years' experience in the Strategic Resourcing/FSP industry, working in global roles both in the US and Europe.
Vice President, Operations
Jonathan Harris, PhD, Vice President, Operations. Jonathan has over 18 years experience in the industry including roles as Director of Clinical Operations and Director of Project Management where he has gained extensive experience with successful delivery of global clinical programs including both early and late phase environments. Jonathan has also had significant FSP program delivery experience over the last few years and has overseen the operational execution of a global clinical project management FSP and a global monitoring FSP including transition of activities from both the client and other CRO providers.
Vice President, of Global Recruitment
Clodagh Bannigan, Vice President, of Global Recruitment has overall responsibility for ensuring we meet our recruitment commitments for all of our DOCS clients. Clodagh joined in May 2019 and she leads a team of 60+ specialist Recruiters, Managers and Directors across 18 countries . Before joining DOCS, Clodagh has over 20 years of international recruitment experience delivering specialized recruitment services for clients globally.
Vice President, Operations
Debbie Gilmore, Vice President of Operations, has 20 years of clinical research experience, focused on global project management and risk-based monitoring. Her therapeutic specialties include oncology / hematology, neurology and cardiovascular / metabolic. Debbie has held leadership roles in the US and APAC, with global responsibility for successful cross-functional delivery of clinical trials.
In 2012, Debbie moved from ICON Clinical Research Services to ICON Functional Solutions to lead global Functional Service Partnerships (FSP). She has been responsible for FSP strategy, implementation and delivery of engagements from 20 to 800 staff globally, across a diverse range of functions, including project management, monitoring, data management, statistical programming, eTMF and regulatory. Based in the US, Debbie holds a BS in Chemistry and MBA from Vanderbilt University.